Refund & Return Policy
Feel Good About Your Order — Backed by Vitalamp’s 60-Day Cayenne Guarantee
Vitalamp exists to help people support healthier, more energized lives through thoughtfully formulated wellness products. We want you to feel confident trying our Cayenne Pepper Drops, which is why they come with our 60-Day Satisfaction Guarantee.
Effective Date: July 20, 2025
Refund & Return Policy
Our 60-Day Cayenne Pepper Drops Guarantee
We stand behind the quality of our Cayenne Pepper Drops—a carefully selected blend featuring cayenne pepper, hawthorn berry, vitamin D3 + K2, beet root, and turmeric.
Try them as part of your daily wellness routine. If you are not satisfied with your Cayenne Pepper Drops within 60 days of delivery, contact us and we’ll work with you to find a fair resolution.
Unlike most consumable products, Cayenne Pepper Drops may be eligible for a refund under this guarantee even if the bottle has been opened or used, subject to the guidelines below.
This is our way of making it easier to try Vitalamp with confidence.
Important note about results
Wellness experiences vary from person to person. Individual results depend on many factors, including consistency of use, diet, lifestyle, health history, and individual body response.
Our 60-Day Cayenne Guarantee is a satisfaction-based policy. It is not a promise, warranty, or guarantee of any specific health, weight, energy, circulation, performance, or wellness outcome.
How the Cayenne Guarantee works
To request support under the 60-Day Cayenne Pepper Drops Guarantee, please email us within 60 days of confirmed delivery.
Email: support@vitalamp.com
Please include:
- Your full name
- Your order number or proof of purchase
- The email address used for the order
- A brief explanation of why the product did not meet your expectations
- Clear photos of the bottle and packaging, if requested
Once we review your request, we will let you know the next steps. Depending on the situation, we may offer a refund, replacement, store credit, or another appropriate resolution.
Please do not send products back without prior authorization. Returns sent without authorization may not be accepted or eligible for reimbursement.
Standard returns for other products
Due to the consumable nature of supplements and strict health and safety requirements, we can accept returns for products other than Cayenne Pepper Drops only when they are:
- Unopened
- Unused
- In their original sealed packaging
- Returned with proof of purchase or an order number
- Requested within 60 days of delivery
This policy applies to products such as:
- NMN Capsules
- Liposomal supplements
- Other ingestible or perishable items in our catalog
Opened, used, tampered-with, or unsealed consumable products are generally not eligible for return or refund, except where the Cayenne Pepper Drops 60-Day Satisfaction Guarantee applies.
Start a return
To request a return for an eligible unopened item, email support@vitalamp.com with your order details and reason for return.
If your return is approved, we will provide:
- A return shipping label, where applicable
- Instructions for packaging your return
- The correct return address and return steps
Please wait for approval before shipping any item back to us.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, notify us within 3 business days of delivery so we can make it right as quickly as possible.
Email support@vitalamp.com and include:
- Your order number
- A description of the issue
- Clear photos of the product, shipping box, and packaging
- Any relevant details that can help us review the issue
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund.
Non-returnable items
For safety, hygiene, and regulatory reasons, the following items are generally non-returnable and non-refundable:
- Opened or used supplement bottles, except Cayenne Pepper Drops covered by the 60-Day Satisfaction Guarantee
- Personalized or customized items
- Perishable goods
- Personal care or wellness products
- Gift cards
- Final-sale, clearance, promotional, or discounted items
- Hazardous materials, flammable substances, or gases
Nothing in this section limits any rights you may have under applicable consumer-protection laws.
Exchanges
We do not offer direct product exchanges.
If you would like a different product, please:
- Request a return for your eligible item using the process above.
- Place a new order for the product you would prefer.
EU 14-day cooling-off period
If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of delivery, subject to applicable law.
For health protection and hygiene reasons, the right of withdrawal may not apply to sealed goods that have been opened after delivery where those goods are not suitable for return.
To request a return under the EU cooling-off period, contact support@vitalamp.com with your order number and request details.
Refunds
Once we receive and inspect an approved return—or approve a claim under the Cayenne Pepper Drops Guarantee—we will notify you whether your refund has been approved or declined.
If approved:
- Refunds are issued to the original payment method used at checkout
- Please allow up to 10 business days for processing
- Your bank, card provider, PayPal, or other payment provider may require additional time for the funds to appear
- Shipping costs are non-refundable unless the item was damaged, defective, or sent in error, or unless required by applicable law
If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@vitalamp.com.
Shipping overview
- Orders typically ship within 24–48 hours
- Carriers may include DHL, USPS, and other partners depending on destination
- Average delivery times are typically 5–14 business days
- Tracking information is provided for eligible orders
- Vitalamp is not responsible for customs delays, import requirements, incorrect delivery information, or unforeseen carrier disruptions
For more information, please see our Shipping Policy.
Questions? We’re here to help
Our customer support team is here to help you feel confident in your Vitalamp experience.
Email: support@vitalamp.com
Website: www.vitalamp.com
Thank you for choosing Vitalamp—wellness support for people who want to feel more capable, energized, and in control of their everyday vitality.
